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faq

What is EcoDeals?

EcoDeals offers great deals on products and services that are good for us and good for our environment.

How Does the shipping work?

All our products come from different suppliers from different parts of the country and each have different shipping costs. So rather than double handle goods they come directly to you.

EcoDeals - each Deal has a different shipping allocated (this will be on the Deal Page)

EcoShop - your first product is $5 and any additional products are $1.50 each (regardless of how many of each is ordered)

Click here for more information

How do I buy a deal?

Just click the ‘Buy' button,.  we'll charge your card and either send out your product and send you a confirmation email or email your voucher to print out.

What happens after I buy?

You'll receive an email receipt confirming that your credit card has been charged. Your receipt will either confirm that the product has been sent for product deals or have a voucher number and include everything you need to know to redeem it.

Is it safe to enter my credit card details?

Yes. We use a very secure payment process, and won't share your details with anyone.

Can I give the voucher to a friend?

Of course, we love sharing, provided the voucher doesn't include a 'no gifting' condition. That is still ok even if it is your name is on the voucher.

Can I exchange my voucher for cash or other items?

No, sorry, so please choose carefully – unless the deal T&Cs state otherwise.

I purchased a voucher but no longer want it, can I have a refund?

Sorry but generally deals are considered non-refundable however you do have the ability to give it to someone else. Otherwise you can contact the merchant/company and discuss your options with them.

I accidentally purchased too many vouchers on today's deal; can I have a refund for the second voucher?

Of course, we all make mistakes. Just contact our Customer Support team within 48 hours on the "Get in Touch" link, let them know what happened and they will look into a refund for you.

My voucher has expired, are you able to extend the expiry date?

That is up to the merchant. We are unable to extend the expiry date. You will need to contact the merchant and ask them if they are able to do this for you.

I'm not sure how to redeem my voucher?

Every voucher has the instructions on it which explains how to redeem the voucher. If yo are still unsure just contact our Customer Support team on the "Get in Touch" link

I bought this product off EcoDeals and it has turned up and it's not as advertised, what can I do?

As we said everyone makes mistakes so let us know immediately and we will get in touch with the supplier to get things sorted out.

I haven't received my product; they said it would be delivered by now. What should I do?

I'm sorry you haven't received your product yet. Send us your deals details and we will look into it for you.

I forgot my password! How can I log in?

Just click "Forgot your password?" on the login screen. You will then receive an email to your registered email address with instructions on how to reset your password.

How can I get my business on EcoDeals?

Easy! Just fill in the 'Like to List...' form at the bottom of the home page or emal us at team@ecodeals.co.nz 

If I don't use the full value of the voucher in one visit, can I use the remainder later?

No. Unless otherwise stated you do not receive credit or cash back for whatever you don't use. If you can't use it all yourself, why not take a friend!

Can I combine my voucher with other offers or specials?

No sorry… not unless the voucher specifically states otherwise.

What if the business for my voucher closes down?

If anything happens that makes it  impossible for you to redeem your coupon, we'll make sure you get your money back.

Do you have a GST number? Can I get an invoice?

We do, and you can. “EcoDeals Ltd GST number 109-639-516” and if you'd like an invoice you can contact us at team@ecodeals.co.nz please give us your voucher number and purchase date.

Do EcoDeals have a required minimum number of purchasers?

No, when you buy a deal you get that deal. Unless otherwise stated in the Deal T&C’s